| Star Health has designed its Claims services to be hassle-free and customer-friendly, and to ensure just and timely settlements. We strive for the upkeep of high standards in customer service namely courtesy, attention, speed and efficiency. We value customer feedback about the extent to which we have been able to meet and strive to exceed their expectations. |
| How to make a cashless claim? |
| Search tool is provided to help you find the Network Hospital nearest to you. Provide your Star Health ID Card at the Hospital reception. From the Hospital, we will receive a request for authorization of the treatment and expenses thereof which will be accepted as per terms and conditions of the policy. Cashless Claim can be made at any of our Network Hospitals across the country. |
| Documents for Claim Submission: |
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Health card |
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Duly filled Claim form |
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Doctor's consultation papers |
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Investigation reports (e.g. X-Ray, Scans, Blood report etc.) |
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Pharmacy invoices supported by respective prescriptions |
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In cases of accidents, Medico Legal Certificate (MLC) and / or FIR |
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Discharge summary |
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Other Relevant Documents |
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| Documents other than the Health Card should be submitted in Original. |
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| The Authorisation Process |
| Upon receiving an intimation from the Insured/Insured's Attender, and being contacted by the Network Hospital, Star Care verifies the validity and coverage of the Policy. Field Visit Doctor is deputed who facilitates the pre authorization document request and confirms the warranting treatment given. Accordingly our Medical team approves cashless for the insured person subject to policy terms and conditions based on pre authorization request. |
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| Getting a faster approval: |
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Look up the network list of Star Health and locate a hospital, do not refer to another insurance Co.'s hospital list |
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If a surgery is being planned, send the pre-authorisation form to us 10 days ahead of the date of operation |
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Claim forms should be filled in completely. Please mention your cellphone number in the pre-authorisation form |
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Retain a photocopy of the claim documents you submit |
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| Important conditions: |
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Authorization request may be turned down when details are not completely provided then the member can come for reimbursement. |
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Non-payable items would be at the Insured's own cost |
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All claims to be submitted within 30 days from the date of discharge |
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Post hospitalisation claims may be submitted within 30 days from date of discharge |
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| How to make intimation in case of an admission? |
| In case of an emergency admission, Star Health has to be intimated within 24 hours of the accident / illness / hospitalization. Intimation can be given either through contacting us at 1800 425 2255 / nearest office of Star Health. Please mention the Star Health ID number/Policy number for easy reference. |
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| Procedure for Reimbursement of Claim: |
| All claims will need to be intimated within 24 hrs of hospitalization. Reimbursement facility is available at network hospitals as well as non-network hospitals |
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You have to avail treatment and settle all the bills with the hospital and file a claim for reimbursement |
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Submit the Claim Documents to the Company within 30 days from the date of discharge |
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Cite your Policy number and intimate Star Health immediately about hospitalization to send you the Claim form |
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| How to make a claim under overseas travel policy? |
| Inform our claims assistance company to register a claim. |
| You can get in touch at the following numbers: |
| Location of Centre |
Coris - Miami |
Coris - Paris |
Coris Heritage - Mumbai |
| Jurisdiction |
For North central & South America |
For Continental Europe, UK & Ireland, Africa, Pakistan |
For South & South East Asia, Middle East, Australia & New Zealand |
| Address |
Coris USA Inc
11900 Biscayne Blvd
# 510 Miami, Fl 33181 USA |
Coris Assistance
Tour La Villette
6 , rue Emile Reynaud
75019 Paris, France |
Coris Heritage Asia
Pacific Pvt. Ltd.
1102, Raheja Chambers
213, Free Press Journal
Road, Nariman Point, Mumbai- 400 021 India |
Toll Free
Number for
Assistance |
+1 877 536 7264
+1 800 358 9105
(Toll Free Within US and Canada). |
+ 800 41 41 44 44
(Toll Free from Within Europe) |
+ 1800 22 4004
(Toll Free within India) |
Other Telephone
Numbers |
+1 305 698 7757
+1 305 357 2100 |
+33 (1) 41 61 23 07
+33 (1) 41 61 23 00 |
+91 (22) 6654 7965 (24 hrs) - with call back facility
+91 (22) 6654 7960
+91 (22) 6654 7967 |
| Fax Number(s) |
+1 305 698 0176
+1 305 891 7840 |
+33 (1) 53 56 09 08 |
+91 (22) 6654 6812 |
| E-Mail ID |
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