| What is the Cashless claim procedure? |
Planned
Where the member of the covered family is aware of the hospitalization in advance.
|
| In case of planned hospitalization: |
- Please contact the toll free help - line - 1800 425 2255
- Fax the Pre - Authorization form duly filled from the hospital at the below numbers
- Toll - free: 1800 425 5522
- Non Toll free - 044 28306700/01
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| Emergency: |
| Where the insured meets with sudden accident or suffers from bout of illness that requires immediate admission to the hospital |
- The patient to be rushed to the hospital
- Patient avails treatment
- Family to contact the toll free help line - 1800 425 2255 and Fax the Pre-Authorization form duly filled from the hospital at the below numbers within 24 hours of admission.
- Toll - free:1800 425 5522
- Non Toll free - 044 28306700/01
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| What is a Reimbursement Claim? |
| In case of a reimbursement claim, the insured gives prior intimation about the treatment. The insured pays the expenses (which is otherwise claimable under his insurance contract) himself with the hospital and then claims for a reimbursement of those expenses. |
| What are the documents required for filing a reimbursement claim? |
| The following are basic documents required for filing a claim: |
- Duly completed claim form(Intimation to toll-free is mandatory before the form is filled)
- Original bills, receipts and discharge certificate/ card from the hospital
- Original bills from chemists supported by proper prescription
- Receipt and investigation test reports from a pathologist supported by the note from attending Medical practitioner / surgeon prescribing the test.
- Nature of operation performed and surgeon's bill and receipt.
- Self Declaration/MLC/FIR in case of accident cases.
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| What do I do if my card is lost? |
| Kindly contact our toll free helpline number 1800 425 2255 or Email us at support@starhealth.in immediately. |
| Claims Process: |
| Cashless Claims - Steps involved |
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