FAQ – POSP in Star Health Insurance

  1. Who is a POSP?

              A POSP – Point of Sales Person who can sell Insurance policies on behalf of the company.

  1. What are the qualifications for a POSP?
    • Should be 10thpass
    • Should have attended in house training for 15 hours by the company
    • Should have cleared exam conducted by the company and is certified
  1. What are the advantages of becoming a POSP ?
    • Can pursue sourcing business even when having a job
    • No need of a office space
    • Can work at your own pace
    • Has unlimited learning potential
  2. Why should one join Star Health Insurance ?
    • First standalone Health Insurance company in India
    • 90% claims settled in less than 2hour.
    • 11000+ strong network hospital at our service.
    • 2 million claims settled since inspection
    • No intermediary. Handled direct by company.
    • 9cr lives covered since inspection.
  1. What is the percentage of commission to the POSP?

              The commission as fixed by IRDAI is 15% for all insurance partners. However on achievement of slabs, can get incentives also.

  1. When will the commission be credited in to the partner account ?

              The commission will be paid to the all POSP’s with in one week of the policy issue date.

  1. What is the method of payment of the commission ?

              The first payment will be done through the check for confirmation, however after that the amount will be credited to the POSP through NEFT.

  1. Will there be a discount for the health/PA policy of POSP?

              There is no discount for the POSP as per the company norm.

  1. What kind of support will be provided to the POSP?

              There will be a relationship team which will help the POSP for any queries / clarifications. This will be in the form of calls / Email / WhatsApp Chats.

  1. Will there be an exam to be cleared for getting the code ?

              Yes, there will be an online exam conducted by the company. The company will provide necessary training and equip the partner to take the exam.

  1. When will the POSP receive the identity card and code ?

              The POSP code will be generated on clearing the exam and shared to the partner by mail. The Identity card will be dispatched and would reach in 7 to 10 working days after the code is generated.

  1. How can the POSP sell and issue policies to prospective customers?

              After the code is generated, the partner will be provided with credentials to use an online portal & app. He / she will also be trained to use the online platform for day to day operations and issuing policies.

  1. Can the partner accept cash from the customer to issue the policy ?

              Cash cannot be accepted for the policy.

  1. When will the physical document to be sent to the customer ?

              Customer will receive the physical policy document in 7-10 working day from the policy issuance date.

  1. What is the claim procedure ?

              The claim process is very simple. The customer can call at –18004252255/18001024477 and our representative will assist him 24×7.The Customer can also send a mail to support@starhealth.in . A claim can be registered using the link :- https://www.starhealth.in/claims#1

  1. Can a Government employee become a POSP ?

              Of course you can become a POSP of star health insurance.

  1. Will there be meetings that the partner needs to attend compulsorily etc?

              There are no compulsions like that. The POSP can work at his/her own pace.

  1. Will the POSP be eligible for Foreign Incentive trips?

              Yes the POSP’s are eligible for all the incentives planned by the company from time to time.

  1. Is there differential payout for Fresh & renewal policies?

              No absolutely not, both have the same commission structure.

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