Star Health and Allied Insurance Co Ltd being one of the largest standalone Health Insurance Co takes special care in redressing the grievance of policy holders in a more humane and sophisticated manner. We are always in the forefront in resolving the grievances. For effective and speedy disposal of your grievance, you have the option of choosing any one of the following redressal procedures to register your grievance.
We acknowledge your grievance within 3 days from the date of registration with a reference number, which has to be referred for all future communications.
All your complaints will be resolved within 2 weeks from the date of registration of the grievances.
Click Here to view the contact details of the Grievance officer of the policy servicing office.
Click Here to view the contact details of the Grievance officer (Coordinator) of your ZO/AO.
If you are not satisfied with our Zonal Grievance Coordinator's response then Feel free to call us at our toll free number 1800 425 2255 / 1800 102 4477 .
Provide the details here below to register your grievance online.
Write to us
Mrs. Vijayalakshmi Pandit,
Grievance Redressal Officer,
Corporate Grievance Department,
No.1,New Tank Street,
Valluvar Kottam High road
Direct : 044-2824 3925
Mobile No. 9444492211
Mail ID:- firstname.lastname@example.org
If all the above steps do not meet your expectations or your issue is still unresolved or you are unhappy with our decision then escalate to: Insurance Regulatory Authority by registering your complaint with IRDA Grievance Call Centre (IGCC),can be accessed through
- a toll free number 1800 4254 732 for voice calls
Insurance Ombudsman of your region (click here for contact list of Insurance Ombudsman)