SERVICE PARAMETERS
Service parameters including turn around time for various services renders
As per the Board approved Policy for protection of policy holder’s interest, the company shall follow the following TAT in respect of various activities.
✓ Communicating of the decision on acceptance or rejection of the proposals: 15 Days from the date of receipt of proposal form and all other required documents.
✓ Acknowledgement for Premium collection: Immediately on receipt of proposal / Renewal premium.
✓ Policy issuance : 15 Days from the date of receipt of proposal form and all other required documents
✓ Sending copy of proposal form : 30 Days from the date of Underwriting decision
✓ Effecting refund on rejection of proposals: 15 Days from the date of underwriting decision
✓ Effecting refund of excess collection : 15 Days from the date of underwriting decision
✓ Time limit for passing endorsement based on request from insured: 10 Days from the date of receipt of request for endorsement.