Hospitaliation Guidance Helpline
Might need hospitalisation?
Talk to Star.
Get guidance on network hospitals, cashless support, inclusions & exclusions along with next steps & hospitalisation assistance — all in one place.
TALK TO STAR HELPLINE
7676 905 905
Cashless
Network hospital coordination
Faster+
Approvals & Discharge
Clarity
Know what’s covered, upfront
Guidance & support
Assist & Compare
WHY TALK TO STAR
Four reasons to before you need us
01
Understand your coverage
Check your policy exclusions before hospitalisation.
Know what's covered.
Make informed choices to reduce out-of-pocket costs.
Plan to limit deductions.
02
Find the right hospital
Find the best network hospital nearby by location, treatment, and support.
Learn about your rights during hospitalisation.
Explore your benefits during and after hospitalisation.
03
Faster cashless coordination
Early intimation speeds approvals, avoids delays
Understand the process and prepare in advance
This lets you focus on treatment and recovery.
04
Quicker discharge
With the right documentation at the right hospital, discharge can be faster
We coordinate the paperwork so your process is smoother
Focus on recovery while we handle the admin work
HOW IT WORKS
Three steps to peace of mind
01
Talk to Star
Call us on the exclusive Talk to Star helpline 7676 905 905 and get connected to our team instantly
02
Get Guided
We help you understand hospitals, cashless processes, eligibilities, inclusions, exclusions, and the next steps to take
03
Focus on recovery
We coordinate the entire hospitalisation journey with you, so you can focus entirely on what matters - getting better
WHAT CUSTOMERS TELL US
Guidance that made the difference
Star quickly directed us to a nearby network hospital within minutes, ensuring we received prompt medical attention within minutes
MJ
Meera Joshi
Policy Holder
The cashless process became much smoother after we reached out to Star early on, which helped us avoid delays and complications
KR
Karthik Raman
Policy Holder
We selected the right room after being guided and submitted the exact documents required for a quick authorisation for admission
RM
Rahul Mehta
Policy Holder
FAQs
Common questions answered
Everything you need to know before you call. Can't find what you're looking for? Just ask us directly.
Ask us how48 hours before planning hospitalization
Yes – it is always advisable to contact 48 hours before admission to understand policy benefits, inclusion, exclusions etc..
Yes – we can help you with the available nearest Pratham hospital/Value network hospital based on your location, type of treatment etc...
In a genuine emergency, your first priority should always be to get to the nearest hospital and begin treatment immediately. You can reach out to Star for guidance and cashless coordination as soon as the situation allows.
8 AM to 8 PM
Talk to Star before you're admitted.
The right guidance matters when you need it the most
One conversation can make your entire hospitalisation journey smoother from choosing the right hospital to a faster discharge.
Talk to Star Now